April 2, 2020
spyware malware and Ransomware
Detection of Spyware / Malware if you see any of the symptoms on your laptop, pc or any device listed below, you probably will have to bring it to likes of ourselves good reputable computer repair shop (Platinum Computers, 42 Lister Street, Hartlepool, TS26 9LF) We see more and more of this everyday, as the Internet is becoming more popular and just about everyone is using the Internet now, Facebook, Twitter online banking etc.
If your getting pop ups, back up my PC, optimiser pro etc your home page has changed not getting the search result you expected your computer laptop or device starts running really slow, you probably have a SPYWARE / MALWARE INFECTION on your device.
Then you have what's called malware or spyware on your computer, laptop tablet, what is malware or spyware, it's a way of companies selling to you or gathering your browsing nature were you go what you search for etc pushing advertising or the sale of programmes to you.
Maalware and Spyware
It's all probably came from a program you have installed that has a tick box already ticked that's going to install the other junk programmes as well, or a pop up telling you your Java, flash or windows updates need updating.
If you think you may need to update your flash player or Java then you can go direct to the appropriate websites, for Flash Player, go to BBC Iplayer and try to watch a program on there website, if Flash needs updating then BBC Iplayer will take you to Adobes website, for Java type in to Google (www.google.co.uk) Jave and the 2nd link from the top should take you direct to Java download page, download the program (s) direct them you know your getting the proper program, but just to confuse you even more you have to be careful even on these sites, as these even will install other programmes on your device too, you have to watch for the tick boxes again, and select or deselect to match your requirements.
If your not sure what you can do or how to get these off your device you can contact platinum Computers or pop it down to us and we can remove these programmes from your device, if you can't get to us we can arrange to pickup your device remove the junk and then drop your device back of to you.
These are programs that get on your device and encrypt your personal data in the back ground, until the encryption is complete then you get a message informing you and asking for a payment, they can even encrypt you external devices and online backups.
Be careful opening emails or Text messages with links in them or reporting there from your bank or any other company, and asking you to login to your account, this is a big NO NO as they should never ask you for your details or to login and change anything.
It's all a scam
The other way these unscrupulousness companies are getting access to your pc / laptop or tablet is to Phone you and tell you they are a partner of Microsoft and they are monitoring your Internet activity and ask to allow them to take control of your device and if you let them they will show you some errors your device is generating, which all computers generate, mostly nothing to worry about, but they try to scare you in to buying a security or maintance package from them, which is just a free security package they sell you or they put a password on your device so you cant do anything with it, then they want you to buy the password from them to unlock it. Never let them take control of your device and just put the phone down on them it's all a scam to get your cash.
What do these companies get out of all this.
If you suspect you have any spyware or malware please please do not use your device for any sensitive personal nature I.e. Anything that requires your password to be entered, i.e. online banking, emails etc as they may be collecting your personal informationSpyware Removal Service.